jd99 Privacy Policy

When you register for and use a jd99 account, we collect a range of personal data that is necessary for us to provide our services, comply with applicable legal obligations, and maintain the security and integrity of the platform. The categories of data we collect are described below.

Registration & Identity Data: When you open a jd99 account, you provide your full name, date of birth, mobile number, and email address. As part of our Know Your Customer (KYC) process — which is required before a first withdrawal can be processed — you will also be asked to submit a government-issued photo identity document (such as a National Identity Card, passport, or driving licence) and proof of ownership of the payment method you use for deposits.

Financial Transaction Data: jd99 records details of every deposit, withdrawal, bonus credit, and wager placed on your account. This includes the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference numbers, amounts in BDT, timestamps, and the outcome of each transaction. This data is essential for account management, dispute resolution, and financial compliance.

Technical & Device Data: When you access jd99 via a browser or mobile device, we automatically collect certain technical information including your IP address, device type and operating system, browser type and version, screen resolution, and referring URL. This data is used for fraud detection, platform security, and service optimisation.

Gameplay & Betting Activity: We maintain records of your gaming and betting history on jd99, including game titles played, bet amounts, outcomes, session durations, and bonus usage. This data is used to operate the platform, detect problem gambling behaviour, investigate disputes, and personalise your experience where you have consented to this.

Communication Data: If you contact jd99 support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the agent who handled the conversation. This allows us to maintain continuity of support and to investigate complaints effectively.

jd99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or data concerning health, except where disclosure of health-related information is made voluntarily by a user in the context of a responsible gaming self-exclusion or support request. In such cases, that data is processed solely for the purpose of providing appropriate responsible gaming assistance.

The personal data collected by jd99 is used exclusively for the purposes described in this Privacy Policy. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary uses of your data are as follows:

Where jd99 sends you promotional communications — such as bonus offers, seasonal promotions tied to events like Eid or BPL season, or platform updates — this is done only where you have explicitly opted in to receive such communications at the time of registration or subsequently via your account settings. You may withdraw your consent to receive marketing messages at any time by contacting [email protected] or by updating your communication preferences in your account settings panel.

jd99 does not use your personal data for profiling based on protected characteristics, nor do we make credit decisions or share data with credit reference agencies. Our data use is confined to the operation, security, and improvement of the jd99 online gaming platform.

jd99 uses cookies and similar tracking technologies to operate the platform, enhance your user experience, and maintain platform security. A cookie is a small text file placed on your device by the jd99 website when you visit. The following types of cookies are used on jd99:

• Essential Cookies: These are technically necessary for the jd99 platform to function. They manage your login session, maintain your account authentication state, and protect against cross-site request forgery. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: These cookies help jd99 understand how users interact with the platform — which pages are visited most, where users encounter difficulties, and how navigation flows can be improved. Analytics data is aggregated and does not identify individual users. You may opt out of analytics cookies via your account settings.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other malicious behaviour. Security cookies analyse device characteristics and interaction patterns to protect your account from unauthorised access.
• Preference Cookies: Store your platform preferences such as language settings and display configurations so that you do not need to reset them on each visit.

Most web browsers allow you to manage cookies through the browser settings menu. You can configure your browser to block all cookies, to alert you when a cookie is set, or to delete cookies after each session. Note that disabling essential cookies will prevent you from logging in to your jd99 account and using the platform normally. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

jd99 does not use advertising networks or third-party remarketing pixels to track your activity across other websites. Our tracking technologies are limited to those necessary for operating and improving the jd99 platform itself.

jd99 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. However, to operate the platform effectively and to comply with legal obligations, jd99 shares certain data with the following categories of third parties, strictly on a need-to-know basis:

• Payment Service Providers: When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, jd99 shares the transaction details necessary to process that payment with the relevant payment service provider. These providers process your data under their own privacy policies and in accordance with applicable financial regulations.
• Identity Verification Partners: To fulfil our KYC obligations, jd99 may use specialist third-party identity verification services to authenticate documents submitted during the verification process. These partners process identity data under strict confidentiality agreements with jd99.
• Game Technology Providers: Licensed game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and Playtech) receive anonymised session data necessary to deliver games, resolve disputes, and verify game outcomes. Personal identity data is not shared with game providers.
• Platform Infrastructure Providers: jd99 uses cloud hosting and infrastructure services to operate the platform. These providers process data on jd99's behalf and are bound by data processing agreements requiring them to maintain appropriate security standards.
• Law Enforcement & Regulatory Bodies: jd99 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by applicable law, or where there are reasonable grounds to suspect financial crime, money laundering, or serious fraud.

jd99 does not share personal data with advertising networks, social media platforms, data analytics companies, or any party whose primary business is the commercialisation of user data. All data sharing arrangements are reviewed periodically to ensure ongoing compliance with this Privacy Policy and applicable data protection principles.

jd99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply to the main categories of data held by jd99:

When personal data reaches the end of its applicable retention period, jd99 securely deletes or anonymises it so that it can no longer be associated with an individual. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes without constituting personal data processing.

As a user of the jd99 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request" and include your registered account username and a description of your request. jd99 will acknowledge your request within 2 business days and aim to respond fully within 30 days.

Where jd99 is unable to fulfil a rights request — for example, because compliance would conflict with a legal retention obligation — jd99 will explain the reason in writing. You are entitled to escalate unresolved privacy complaints to the relevant data protection authority in your jurisdiction if you are dissatisfied with jd99's response.

jd99 implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The key security measures in place at jd99 include the following:

In the event of a data security incident that poses a risk to the personal data of jd99 users, jd99 will take immediate steps to contain the incident, assess its impact, and notify affected users via their registered contact details without undue delay. jd99 will also notify the relevant authorities as required by applicable law.

jd99 is committed to maintaining transparency about how your personal data is used and how this Privacy Policy evolves over time. This section describes how to get in touch with us regarding privacy matters and how we handle changes to this Policy.

Data Contact: For any privacy-related query, rights request, or concern about how jd99 handles your personal data, contact the jd99 data team at [email protected] with the subject line "Privacy Enquiry". You may also initiate a conversation via the 24/7 live chat facility available on the jd99 platform. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to provide an initial response within 2 business days.

Policy Updates: jd99 reviews this Privacy Policy periodically and may update it to reflect changes in platform functionality, applicable law, or our data handling practices. Where a material change is made — meaning a change that significantly affects your rights or how your data is used — jd99 will take reasonable steps to bring that change to your attention via an on-platform notification or an email to your registered address before the change takes effect.

Non-material updates (such as clarifications to existing language, corrections to typographical errors, or minor structural reorganisation that does not affect the substance of the Policy) may be made without prior notification. The effective date shown at the top of this page will always reflect the date of the most recent revision.

jd99 encourages all users to read this Privacy Policy in full and to revisit it periodically. Understanding how your data is handled is an important part of using any online platform responsibly. If anything in this Policy is unclear, our support team is available around the clock to help explain any section in plain language.

This Privacy Policy applies solely to the jd99 platform at jd99.im. It does not cover the privacy practices of third-party game providers, payment processors, or any other external services you may access in connection with your use of jd99. We encourage you to review the privacy policies of those third parties separately.